Making tech tick

If you’re curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Software – there’s a future in tech for you. An early opportunity to break through and turn your passion into prospects.

Our apprenticeship puts the power in your hands. You’ll earn invaluable real‑world skills and a recognised qualification while receiving a wage and on‑the‑job training.

Tech may grab the headlines – but it’s people that make tech tick. This is an inclusive, human industry full of incredible colleagues who share a passion for owning their own digital futures.

What you’ll learn

• Fundamentals of computer hardware, operating systems and device troubleshooting

• Networking basics including topology, routing, switching and common protocols

• Cloud services and virtualisation concepts, plus practical exposure to major cloud platforms

• Security principles, identity and access management, and safe working practices

• Helpdesk and support workflows, ticketing systems, customer service and incident management

• Introductory scripting and automation to improve day‑to‑day efficiency

What you’ll be doing

• Providing first‑line technical support to colleagues and customers via phone, chat and email

• Diagnosing and resolving common hardware, software and connectivity issues

• Escalating complex incidents to senior teams and assisting with follow‑up

• Maintaining accurate records in the ticketing system and contributing to knowledge articles

• Supporting projects such as device rollouts, upgrades and routine maintenance tasks

Apprenticeship outcomes

• Career paths include first or second‑line support, technical support analyst, network technician or systems engineer

• Progress to higher apprenticeships or degree programmes in digital and technology solutions

• Gain industry recognised certifications and practical experience valued by employers

Who we’re looking for

• Curious and motivated individuals with a keen interest in technology

• Good communication skills and a helpful, customer‑focused attitude

• Basic IT literacy (familiarity with everyday software and web browsing). Formal qualifications are not essential – enthusiasm matters most

• Willingness to learn, work as part of a team and follow best practice for security and data protection

Location and eligibility

• Apprenticeship available in England and Scotland; location will depend on employer vacancy

• Open to applicants meeting apprenticeship funding and eligibility criteria for the host nation

About QA Apprenticeships

When it comes to your future, a QA apprenticeship can open doors and change the game. We are the UK’s leading tech apprenticeship provider. Over the last 10 years we’ve helped tens of thousands of apprentices start in‑demand careers in tech and business. The outcomes speak for themselves: over 90% of QA apprentices go straight into full‑time jobs after completing.

How to apply

• Submit your application and CV via the careers portal for the advertised vacancy

• If shortlisted, you’ll be invited to an online assessment and interview to discuss your motivations and potential

• Reasonable adjustments are available throughout the process – please let us know if you need support