About the role

Join our IT apprenticeship programme to gain practical experience while working towards a recognised qualification and earning a wage. This role is designed for someone curious about technology who wants broad exposure to IT support, cloud basics and software. You will learn on the job alongside experienced colleagues and contribute to real projects and daily support tasks.

What you’ll learn

• Fundamentals of computer hardware, operating systems and device troubleshooting

• Networking basics including topology, routing, switching and common protocols

• Introduction to cloud services, virtualisation and major cloud platforms

• Core security principles, identity and access management and safe working practices

• Helpdesk and support workflows, ticketing systems, customer service and incident management

• Introductory scripting and automation to streamline routine tasks

Key responsibilities

• Provide first‑line technical support to colleagues and customers via phone, chat and email

• Diagnose and resolve common hardware, software and connectivity issues

• Escalate more complex incidents to senior teams and assist with follow‑up actions

• Maintain accurate records in the ticketing system and contribute to knowledge articles

• Support device rollouts, routine maintenance and upgrade activities

• Take part in small projects to improve service and automation

Apprenticeship outcomes

• Progression to roles such as first or second‑line support, technical support analyst, network technician or systems engineer

• Opportunity to advance to higher apprenticeships or degree programmes in digital and technology solutions

• Gain industry‑recognised certifications and practical experience valued by employers

Who we’re looking for

• Curious and motivated individuals with a strong interest in technology

• Good communication skills and a helpful, customer‑focused attitude

• Basic IT literacy (familiarity with everyday software and web browsing); formal qualifications are not essential

• Eagerness to learn, collaborate in a team and follow best practice for security and data protection

Location and eligibility

• Apprenticeship available in England and Scotland; specific location depends on employer vacancy

• Open to applicants who meet apprenticeship funding and eligibility criteria for the host nation

About us

We’re committed to helping people start careers in technology. Our apprenticeships combine classroom learning with on‑the‑job experience, guided by experienced mentors. Many apprentices progress into permanent roles on completion.

How to apply

• Submit your application and CV via the advertised careers portal

• If shortlisted, you will be invited to an online assessment and interview to discuss your motivations and potential

• Reasonable adjustments are available throughout the process — please tell us if you need support

Making tech tick

If you’re curious about cloud, interested in IT, keen on AI or enjoy software — there’s a future in tech for you. This apprenticeship gives you hands‑on skills and a recognised qualification while you earn. Tech gets the headlines, but people make tech tick. We welcome applicants from all backgrounds and are committed to an inclusive, supportive environment.