Moffat Medical Practice is seeking a warm, approachable, and highly organised apprentice to join our friendly and supportive team in Moffat.

As the first point of contact for patients, you will provide a welcoming, professional, and efficient service both at the reception desk and through telephone and email communications. The role involves managing appointments, directing patients to appropriate services, and ensuring a positive patient experience throughout their interaction with the practice.

You will also be responsible for maintaining accurate patient records, processing prescriptions and referrals, managing clinical correspondence, and supporting the day-to-day administrative operations of the practice using a range of healthcare and digital systems.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering outstanding patient care while working as part of a collaborative team.

Responsibilities:

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions

• Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows

• Support the accurate recording and maintenance of patient information

• Process and manage inbound clinical correspondence using DOCMAN

• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools

• Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS)

• Support workflow management

You will bring these skills:

• Friendly, professional, and approachable manner

• Excellent communication and interpersonal skills

• Strong organisational skills with a high level of attention to detail

• Ability to prioritise workload and multitask effectively in a busy environment

• Positive team player with a collaborative approach

• Resilient and adaptable, with the ability to remain calm under pressure

• Commitment to providing exceptional patient care and customer service

• Good IT skills and confidence using digital systems

Working hours: 30 hours per week

Benefits:

• 7 weeks' annual leave (pro rata) plus 10 statutory holidays

• Flexible working arrangements to support a healthy work-life balance

• Friendly and supportive team environment

• Opportunity to develop valuable healthcare administration and digital skills within a modern GP practice