Lochmaben Medical Group is seeking a friendly, approachable, and highly organised apprentice to join our supportive team, serving patients across the Lockerbie area.

As the first point of contact for patients, you will provide a professional, welcoming, and efficient service both at the reception desk and through telephone and email communication. You will play an important role in ensuring patients receive the support they need while helping the practice run smoothly and effectively.

The role will involve managing appointments, signposting patients to the appropriate services, maintaining accurate records, and supporting the day-to-day administrative functions of a busy medical practice. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to build a long-term career in healthcare administration.

Responsibilities:

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions.

• Manage appointment bookings, cancellations, and patient enquiries.

• Develop expertise in the clinical systems used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows.

• Support the accurate recording and maintenance of patient information.

• Process and manage inbound clinical correspondence.

• Assist with prescription requests and referrals where appropriate.

• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools.

• Support workflow management and general administrative duties across the practice.

• Ensure confidential patient information is handled in line with data protection requirements.

• Contribute to delivering a positive patient experience at every interaction.

You will bring these skills:

• Friendly, professional, and approachable manner.

• Excellent communication and interpersonal skills.

• Strong organisational skills with a high level of attention to detail.

• Ability to prioritise workload and multitask effectively in a busy environment.

• Positive team player with a collaborative approach.

• Resilient and adaptable, with the ability to remain calm under pressure.

• Commitment to providing excellent patient care and customer service.

• Good IT skills and confidence using digital systems.

• Willingness to learn and develop new skills within a healthcare environment.

Working hours: 30 hours per week

Benefits:

• Generous annual leave entitlement.

• Flexible working arrangements to support a healthy work-life balance.

• Friendly and supportive team environment.

• Opportunity to develop valuable healthcare administration and digital skills within a modern GP practice.

• Ongoing training and development throughout your apprenticeship.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!