Magellan is a European consulting and technology group operating across 13 countries, with 6,700 employees and €900 million in revenue. We help public and private organisations deliver end-to-end transformation from strategic consulting to the design, deployment and 24/7 operation of secure digital platforms. With expertise across Microsoft, Salesforce, ServiceNow, Pega, SAP, AWS and Google, alongside strong in-house software development capabilities, we help organisations build scalable, resilient and AI enabled businesses. Our expertise spans transport and mobility, banking and insurance, public sector, healthcare, energy, defence, luxury and retail.

About your role

This role is designed for a motivated individual who wants to launch a career in Service Management. Instead of looking for past office experience, we are looking for curiosity, problem-solving potential, and a drive to learn. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities.

What you will be doing (core responsibilities)

Service Delivery

• Support the Service Manager in coordinating daily service activities and ensuring services are delivered safely, efficiently, and to the required standard.

• Assist with allocating work, monitoring workloads, and following up on service requests or operational issues.

• Help maintain accurate service records, schedules, reports, and documentation.

• Identify routine issues affecting service delivery and escalate them appropriately.

Customer and Stakeholder Support

• Act as a professional first point of contact for customers, service users, colleagues, suppliers, and other stakeholders.

• Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager.

• Support activities designed to improve customer satisfaction and service quality.

• Help gather and analyse feedback to identify opportunities for improvement.

Team Coordination

• Provide administrative and practical support to the service team.

• Assist with arranging team meetings, preparing agendas, recording actions, and monitoring progress.

• Promote positive working relationships, inclusion, and effective teamwork.

• Performance, Quality, and Improvement

• Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets.

• Help prepare reports, dashboards, and presentations for management meetings.

• Contribute ideas for improving processes, efficiency, customer experience, and ways of working.

What we are looking for

• Strong communication skills, both written and verbal.

• Good organisational and time-management skills, with the ability to prioritise tasks.

• A professional, customer-focused approach.

• Ability to work effectively as part of a team and build positive working relationships.

• Willingness to learn, take responsibility, and develop leadership skills.

• Good attention to detail and ability to maintain accurate records.

• Confidence using standard IT systems, including email, word processing, spreadsheets, and collaboration tools.

• Ability to handle sensitive information with discretion and confidentiality.

What you will learn and do

• Grow your communication skills, learn how to handle internal and external enquiries via email, phone, and in-person with guidance from mentors.

• Complete all required apprenticeship learning, coursework, assessments, and workplace projects within agreed timescales.

• Attend training sessions, reviews, and progress meetings.

• Actively seek feedback and apply learning to improve performance and professional practice.

What you will bring to the role

• Growth mindset: an enthusiasm for learning new concepts and a willingness to act on constructive feedback.

• Collaboration: a positive team player who listens well and supports colleagues.

• Problem-solving attitude: enjoys figuring things out and asking questions when stuck, rather than waiting for instructions.

• Curious mindset: willingness to share new idea.

Qualifications:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above) or functional english and maths (or a willingness to work towards them with our support)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

What you will get

• Support from day one through a comprehensive induction programme, designed to help you feel welcomed, confident and connected.

• The opportunity to achieve a nationally recognised Level 3 Data Essentials apprenticeship qualification, developing in-demand skills in data, digital technologies, data protection, analysis and business improvement while gaining practical experience in the workplace.

• Dedicated learning and development support throughout your apprenticeship, including protected study time, expert training, regular coaching and guidance to help you successfully achieve your qualification.

• Pension contributions

• Employee private medical cover with virtual GP service

• 25 days annual leave + bank holidays

Why you should work for us

At Worldline / Magellan, we're passionate about helping people build successful careers. Since 2020, we've recruited and developed more than 150 apprentices across the UK, earning recognition as Apprentice Employer of the Year and achieving Great Place to Work and Times Top 50 Employer for Gender Equality accolades. We believe talent comes from every background, so we focus on potential, enthusiasm and ambition, providing the support, opportunities and real-world experience needed to help our people thrive.

What are you wating for, apply to join us today!